This past month, I conducted a workshop on increasing employee engagement with two awesome groups of managers: one at Pratt Miller Engineering and the other at the National Energy Technology Laboratory. According to Gallup’s 2015 study, only 32% of U.S. workers are fully engaged at work, meaning they go above and beyond without being asked. In other words, 68% of U.S. workers are doing the bare minimum to remain employed and using only a small portion of their potential.
The biggest factor that impacts engagement is the type of relationship that employees have with their manager. Employees do more, perform better, and give more of themselves when they are emotionally committed, and this comes from believing they have a manager that cares about them, appreciates them, and supports their growth and development. The key element in developing this type of commitment is EMPATHY, according to the book “Bring Out the Best in Every Employee” by Don Brown and Bill Hawkins. Empathy is showing that you understand and care about another person’s circumstances.
The key requirement for empathy is being PRESENT. We must show up, actively listen and give our full attention without being distracted by emails, texts, and calls on our smart phones. When we aren’t fully present and listening to the person right in front of us, it sends a strong message that they are not very important to us, and we don’t really care about them as much as the message we are getting on our phone. It seems simple, yet we seem to have a very hard time being fully present with all of the distractions that we have around us.
Here are 10 ways to cultivate presence from Bring Out the Best in Every Employee:
Being present is not only the key to increasing employee engagement and building better relationships both at work and at home, it’s the key to living a happier life. When we live in the present moment, not only are we more fully engaged, but we are free from the worry of the future and regret from the past, and more able to fully enjoy what we are experiencing in the present moment.
“The psychological equivalent of air is to feel understood.” – Dr. Steven R. Covey
“If you are not living this moment, you are not really living.” – Eckhart Tolle
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